Sofia Marchetti
Head of Customer Success
Customer Engineering
“Adoption is not the metric. Whether anyone trusted the output is the metric.”
Sofia works with Assembly customers after go-live, on the harder half of the problem: who owns each agent, what gets reviewed, and when one should be retired.
She writes about operating models for agent estates, and the governance that keeps a programme honest past its first quarter.
Written by Sofia Marchetti
- Public Sector
Ordnance Trust
Public Sector
- Technology
Arclight Software
Technology
- Healthcare
Bramble Medical
Healthcare
- Manufacturing & Logistics
Portway Logistics
Manufacturing & Logistics
- Healthcare
Meridian Health
Healthcare
- Retail & Hospitality
Verdant Grocers
Retail & Hospitality
- Technology
Nimbus Data
Technology
- Financial Services
Halberd Capital
Financial Services
- Retail & Hospitality
Lumen Retail Group
Retail & Hospitality
- Customer Stories
Meridian Health: the agent that was right and unused
1 min read
- Customer Stories
Verdant Grocers retired eleven agents
1 min read
- Guides
The service desk knows before you do
1 min read
- Customer Stories
Nimbus Data: remote-first should not mean unobserved
1 min read