Verdant Grocers: Eleven agents were retired and three merged.

The problem

Thirty-four agents had accumulated over four years with no process for retiring any of them.

What we did

Assembly ranked the estate by uncorrected outcomes per pound spent.

The result

Eleven agents were retired and three merged. The remaining estate costs 38% less to run.

Nobody wants to be the person who switches one off. The ranking made it obvious.