Lumen Retail Group: Forty-one agents were found against an expected eight, eleven of them doing overlapping work.

The problem

Nobody could produce a list of the agents running across the group.

What we did

Assembly discovered agent activity across endpoints, browsers and vendor tools without prior registration.

The result

Forty-one agents were found against an expected eight, eleven of them doing overlapping work.

Nobody could tell me how many agents we were running. It turned out to be forty-one.