Portway Logistics: Failures clustered in chilled storage, where devices dropped connection mid-run and the agent retried against stale context.
Sofia Marchetti
The problem
A depot inventory agent failed intermittently and never reproducibly at head office.
What we did
Runs were correlated with location, connectivity and time of day.
The result
Failures clustered in chilled storage, where devices dropped connection mid-run and the agent retried against stale context.
We had three developers looking for a bug that did not exist.
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