The Silent Correction Report

About this report

Feedback mechanisms capture a fraction of a percent of agent interactions. Editing behaviour captures all of them.

We analysed post-completion behaviour across 96 organisations to establish what a correction actually looks like, and how to tell a meaningful edit from a cosmetic one.

What is inside

• Methodology and sample composition
• Headline findings, with year-on-year comparison
• Breakdown by industry and organisation size
• What we would do differently next time